Our Commitment | Responsible information handling

Ridgevello™ is owned and operated by Changsha Henghui Chuanglian Technology Co., Ltd.. We use personal information for store operations, safe checkout, fulfillment, support, fraud prevention and legally permitted analytics and advertising. The sections below explain the types of information involved and how eligible shoppers can make privacy requests.

01 | Information We Collect

We collect or process contact and delivery information, billing and order details, selected products, purchase values, transaction and refund status, customer-service correspondence, account information where provided, and device or website usage data such as IP address, browser type, pages viewed, referral source and cookie identifiers.

When you interact with advertising, measurement or attribution services, advertising-related events and identifiers may also be processed, subject to applicable law and available privacy choices. We do not ask customers to send complete card credentials through email.

02 | Sources of Personal Information

Information may come directly from your checkout, account or customer-service request; automatically from your browser and website technologies; or from Shopify, payment services, fulfillment partners, analytics, security and advertising providers supporting our store.

03 | Why We Use Information

• Provide our storefront and shopping-cart features; process and verify purchases.
• Pack, dispatch, track, deliver and support orders for decorative wall hangings.
• Manage cancellations, returns, replacements, refunds and payment disputes.
• Respond to inquiries, maintain site security and prevent fraud.
• Analyze traffic and product interest; measure advertising and conversion performance where permitted.
• Comply with applicable law, accounting duties, tax requirements and legal requests.

04 | Cookies, Pixels & Similar Technologies

Our website and service providers may use cookies, pixels, scripts, APIs, log information and similar tools for essential store functions, checkout, security, preferences, analytics, advertising and attribution. Non-essential technologies are subject to the consent and opt-out requirements applicable to the user.

Where required by law, we obtain applicable consent before activating non-essential technologies and provide the required choices. Customers can also manage supported browser controls. Blocking essential cookies may prevent certain cart or checkout functions from working.

05 | AppLovin Advertising & Measurement

Ridgevello™ may use services provided by AppLovin Corporation for advertising, campaign measurement, attribution, optimization and fraud prevention. When enabled and legally permitted, relevant technologies may receive IP address, device and browser information, cookie or advertising identifiers, referring pages, product views, add-to-cart events, checkout activity, purchase or conversion events and associated campaign data.

Advertising processing is subject to relevant consent requirements and privacy choices. More information is available in AppLovin’s Privacy Policy.

06 | Service Providers & Disclosures

Personal information is disclosed as needed to Shopify and supporting commerce providers; payment processors; shipping carriers, warehouses and fulfillment partners; customer-support, security and fraud-prevention vendors; analytics, measurement and advertising providers; and appropriate professional advisers or authorities where lawfully required.

We do not rent personal information to unrelated parties for unrestricted independent use. Certain advertising-related disclosures may be considered a sale, sharing or targeted advertising under applicable privacy laws.

07 | Shopify & Checkout

Our store is powered by Shopify. Shopify and applicable payment providers process information needed for checkout, transaction authorization, fraud prevention, store administration, and order processing, under their applicable privacy terms and service arrangements. Shopify privacy information is available at Shopify Privacy.

08 | Advertising, Sale & Sharing Choices

Depending on applicable law and the advertising technology used, some disclosures of online identifiers and activity may qualify as a “sale,” “sharing,” or use for targeted advertising even when no money is paid for the information. Eligible users can request to opt out of those practices by emailing service@ridgevello.com with the subject “Privacy Request – Advertising Opt-Out.”

We also process required legally recognized consent and opt-out signals where applicable. Choices may affect future interest-based advertising without disabling necessary checkout functions.

09 | Data Retention

We retain information for as long as reasonably needed to process orders, provide customer support, handle returns and disputes, maintain lawful business records, protect our systems and satisfy legal requirements. Data no longer required is deleted, de-identified or otherwise managed according to applicable retention duties and provider arrangements.

10 | Your Privacy Rights

Depending on your residence and applicable law, you may have rights to access, correct, delete or receive a copy of certain information; opt out of qualifying sale, sharing or targeted advertising; limit certain uses of sensitive information; withdraw eligible consent; or appeal a privacy-rights decision. Statutory limitations and identity verification may apply. We do not unlawfully discriminate for exercising privacy rights.

11 | How to Submit a Privacy Request

Email service@ridgevello.com with the subject “Privacy Request.” Explain the right or action you wish to exercise and provide details reasonably needed to locate your information. We may verify identity or lawful agent authority as appropriate, without requesting sensitive passwords or complete payment-card credentials in an ordinary email.

12 | Marketing & Transactional Messages

Where we send promotional communications, recipients may opt out by using the unsubscribe mechanism in the message or contacting customer support. Necessary communications about purchases, delivery, refunds, payment security or privacy requests may continue as permitted by law. The policy pages themselves do not collect email newsletter subscriptions.

13 | Security

We apply reasonable administrative, organizational and technical practices to protect information and restrict access to authorized business purposes. No online service or electronic transmission can be guaranteed completely secure. Contact us promptly if you suspect unauthorized use of an account or order.

14 | Sensitive Information

Our store sells home wall décor and does not need medical, biometric or similarly sensitive personal information to process ordinary purchases. We do not intentionally use advertising event parameters to communicate protected health information, precise location data or other sensitive personal data for audience targeting.

15 | Children’s Privacy

Our website is intended for general shoppers, not directed at children. We do not knowingly collect children’s personal information in violation of applicable law. If you believe such information has been collected improperly, contact us to request review and appropriate removal.

16 | International Processing

Our company operates from China and supports customers in the United States. Information may be processed in countries where Shopify and supporting payment, fulfillment, support and advertising service providers operate. Transfers and processing are subject to applicable legal requirements.

17 | Third-Party Links & Services

Our website may link to external providers or websites. Their services may be governed by their own privacy policies. Review those policies before sending information directly to a third party.

18 | Policy Updates

We may update this policy to reflect changes in store operations, service providers, privacy technologies or legal requirements. Updates will be posted on this page with a revised date, together with any additional notice required by law.

Your Privacy Choices | Contact Customer Care

For access, correction, deletion, advertising opt-out or other applicable privacy choices, contact service@ridgevello.com. We review verified requests under the law that applies to the request.