Ridgevello™ is owned and operated by Changsha Henghui Chuanglian Technology Co., Ltd..

Our store specializes in decorative home wall hangings and wall accents for indoor living spaces.

Materials, construction and finish differ by design. Refer to the specification section of the individual product listing rather than assuming all products are made from the same materials.

Included hardware and hanging arrangements vary. Check each product page and package contents before purchase; use wall-specific fixings rated for the item’s weight.

Typical uses include living rooms, bedrooms, entryways and other dry indoor spaces, subject to the individual product’s care and usage guidance.

We aim for accurate photos, but minor differences in color, texture, finish, decorative details and dimensions may arise from lighting, monitor settings and normal production tolerances.

Contact support with your order number and clear photographs. Confirmed damaged, defective or incorrect items are handled under our Return & Refund Policy at no additional cost caused by our error.

Normally 2–4 business days after payment confirmation; up to 5 business days during holidays, promotions or periods of high volume.

Estimated carrier transit time is generally 10–15 business days after dispatch to supported U.S. addresses. Order processing time is additional.

The available delivery methods and applicable shipping charges are calculated and displayed at checkout before payment.

Orders may be fulfilled from our own facilities or designated fulfillment partners based on stock, packaging requirements and destination. The shipping origin may differ from our registered business address.

When an order is dispatched and tracking information is available, we send shipment information to the checkout email address.

Email us your order number. We review the shipment with the carrier or fulfillment provider and offer an appropriate resolution for a confirmed loss.

Check usual delivery areas and household members, then contact customer support for review. A delivered scan alone does not automatically close the claim.

Contact us promptly. We make reasonable efforts to cancel or correct orders before fulfillment begins; later changes are not guaranteed. A successful pre-fulfillment cancellation has no fee.

Eligible merchandise may be returned within 30 calendar days after delivery, subject to our published return conditions.

Email service@ridgevello.com with your order number, the product, your reason and photos or videos if relevant. We will review the request and send instructions.

Customer support provides the correct return warehouse address after approval. Do not automatically ship to our registered office address.

For a preference-based return, the customer normally pays return postage. Confirmed damaged, defective, incorrect or materially misdescribed products are resolved without additional costs caused by our error.

After an approved return is received, inspected and approved, we initiate the eligible refund to the original payment method within 5–10 business days. Financial institutions may take longer to post it.

Please report issues promptly, ideally within 7 calendar days, and include photographs. This prompt-reporting request does not remove rights provided by applicable law.

The payment methods available to your order are displayed at checkout; we do not claim to accept methods that are not shown.

Email service@ridgevello.com or call +86 136-9297-3094, 8:00 AM – 10:00 PM daily. We target a response within 24 hours.