How can we help?
Questions about Ridgevello™ wall hangings, product measurements, mounting details, orders, delivery, payment, returns or refunds? Our customer-support team can assist.
Contact Ridgevello™ | We are here to help
Email Us
Product information, account questions, order issues, returns and privacy inquiries: service@ridgevello.com.
Order Support
Include your order number and the email address used at checkout so we can locate your purchase.
Call Customer Care
Our telephone support is available daily from 8:00 AM to 10:00 PM: +86 136-9297-3094.
Order Assistance | Information that helps us respond
Product Questions
Send the product name or link and explain which dimensions, finish or hanging details you need.
Shipping & Tracking
Provide your order number, delivery concern and any available carrier tracking details.
Damaged, Incorrect or Missing Items
Share your order number, the issue, clear product photos and photographs of the parcel or shipping label where relevant.
We aim to respond to customer-service messages within 24 hours. Inquiries that require a carrier or payment-provider investigation may take additional time to resolve.
Returns | Contact us before mailing any item
Do not send merchandise to our registered business address without approval. For a return request, email customer support with the order number, item, reason and any relevant photographs. After the return is approved, we will provide the correct return destination and instructions. See our Return & Refund Policy.
Registered Address | Company identity
The company address shown below is our registered business address, not automatically a warehouse, showroom or return receiving location. Ridgevello™ is owned and operated by Changsha Henghui Chuanglian Technology Co., Ltd..
Business & Contact Information
Ridgevello™ is owned and operated by Changsha Henghui Chuanglian Technology Co., Ltd..
- Brand Name
- Ridgevello™
- Legal Company Name
- Changsha Henghui Chuanglian Technology Co., Ltd.
- Owner
- Xia Hui
- Website
- ridgevello.com
- Business Address
- Room 1001-220, Fusheng Business Building, No. 859 Xiaoxiang North Road (Section 3), Guanshaling Subdistrict, Yuelu District, Changsha City, Hunan Province (Cluster Registration)
- Customer Support Email
- service@ridgevello.com
- Customer Support Phone
- +86 136-9297-3094
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily